Terms of Service

Who we are

Optivis CMS is provided by [OPERATING COMPANY LEGAL NAME] (UEN [UEN]), [REGISTERED ADDRESS], Singapore ("Optivis", "we"). These terms apply to the company that signs up ("you") and everyone it invites.

Your workspace

You get a workspace at its own address. You're responsible for who you invite, the roles you give them, and keeping sign-in details safe.

You own the data you put into Optivis CMS. We use it only to provide the service to you, as described in our Privacy Policy and Data Processing Agreement.

Trial, plans and payment

New workspaces get a 14-day free trial of the Pro plan. Afterwards, and 7 days after a failed payment, a workspace without a paid plan moves to the free Lite plan and its limits. If it then has more active users than its plan allows, it becomes read-only (you can still view and export everything) until users are switched off or it upgrades.

Plans, prices and limits are shown on our pricing page and when you subscribe. Paid plans renew monthly until cancelled; shipments beyond a paid plan's monthly allowance are charged per shipment on the next invoice. Payments are processed by Stripe. [REFUND POLICY.]

Cancelling and deleting

You can cancel at any time in Billing; the workspace then moves to the free Lite plan at the end of the paid period and your data stays.

An administrator can also ask for the workspace to be deleted; it is deleted after 30 days unless they cancel first.

Acceptable use

Don't use Optivis CMS for anything unlawful, to send spam, to attack or overload the service, or to access other companies' data.

Support access

Our staff can only open your workspace when one of your administrators allows it, for a limited time; everything they do appears in your audit log.

Availability and changes

We work to keep Optivis CMS available and back it up regularly, but provide it "as is" to the extent the law allows. We may change these terms with [NOTICE PERIOD] notice by e-mail to your administrators.

Liability

[LIMITATION OF LIABILITY: to be drafted by counsel.]

Law

These terms are governed by the laws of Singapore. [DISPUTE RESOLUTION.]

Questions: [CONTACT E-MAIL].